hate on for bell
ok, so another bell episode today...
my mail had not been forwarded from birch st. (surprise, surprise) so my last few bills were not reaching me. not a big deal as i'm set up for direct withdrawal but it meant that i didn't know that i was being fleeced from the get go with my 'plan'.
a couple of weeks ago i called to change my number over to an ottawa local number and talked to some guy who asked me who i worked for. for the third time i told him that it was queen's (i didn't want to get into the whole mess about who i did and didn't work for and for how long etc). he said that on the computer i work for canadian tire - to which i said, 'yeah, that's what it says but i've never worked for crappy tire - i don't know why they put this on my account'. well, he says that it doesn't matter cause it's a good deal and i should stick with it. i said 'ok'.
this was the umpteenth time i've called bell over the past year - the first was useless. i talked to a cheery east-coaster about my plan and she was totally lost... wanted to know why i hadn't signed up for a bundle plan (i had - canadian tire) and didn't seem to know why my payments at the time weren't being received.
other calls were also pointless - the most recent boondoggle being that they didn't show up when they said they would to install the phone line, but showed up 2 hours later and then complained that we weren't there and told primus that we didn't have a phone connection with them (during which time we received calls for the service store around the corner - two houses away!).
today was also funny. going over my contract i notice that my long distance for the past month was $12. i'm supposed to have a 7 cent/minute plan so this means that i've been screwed over as they were charging me 40cents/minute... and... they've been doing this since day one! despite my calls to bell about my account they hadn't changed anything...
so i phone them up - they're experiencing a higher volume of calls than normal (when are they experiencing normal volume?). then i talk to this guy - richard, who says 'is it your husband's account?'
yeah... so i'm like seething but think, well, the guy's heard three words out of my mouth so far so perhaps he'll clue in... so i say 'no... it's my account' to which he says, under his breath, 'there's only a man's name on this account'.
um, hello? perhaps richard, who barely managed to spit out three words in a row in thick french accent (which does mean he's not indian at least...).
once i told him my name he didn't apologize or anything - didn't change his tone at all and right away acknowledged that my account had been set up wrong (for starters), shouldn't have been made out to canadian tire (you think?) and that, yes, i shouldn't have been charged for the long distance charges. so, he changes the last 90 days of my account (a policy - they can't do more) and tells me that i must change my plan. this might be a good thing though... christine is looking at getting a cell and we could get a family plan (of course we had thought of ditching bell altogether...).
so richard is emailing me some potential alternative plans. he did look up queen's corporate plans but got confused cause there were two (and, coincidentally, if you sign up for a multi-year plan and change jobs, or they ask you who you work for and it's not the one on the contract, you have to change your plan... um... i'll have to look into the contract to see how that works...).
btw - a quick peek at the bell plans leaves a bitter aftertaste in my mouth...
my mail had not been forwarded from birch st. (surprise, surprise) so my last few bills were not reaching me. not a big deal as i'm set up for direct withdrawal but it meant that i didn't know that i was being fleeced from the get go with my 'plan'.
a couple of weeks ago i called to change my number over to an ottawa local number and talked to some guy who asked me who i worked for. for the third time i told him that it was queen's (i didn't want to get into the whole mess about who i did and didn't work for and for how long etc). he said that on the computer i work for canadian tire - to which i said, 'yeah, that's what it says but i've never worked for crappy tire - i don't know why they put this on my account'. well, he says that it doesn't matter cause it's a good deal and i should stick with it. i said 'ok'.
this was the umpteenth time i've called bell over the past year - the first was useless. i talked to a cheery east-coaster about my plan and she was totally lost... wanted to know why i hadn't signed up for a bundle plan (i had - canadian tire) and didn't seem to know why my payments at the time weren't being received.
other calls were also pointless - the most recent boondoggle being that they didn't show up when they said they would to install the phone line, but showed up 2 hours later and then complained that we weren't there and told primus that we didn't have a phone connection with them (during which time we received calls for the service store around the corner - two houses away!).
today was also funny. going over my contract i notice that my long distance for the past month was $12. i'm supposed to have a 7 cent/minute plan so this means that i've been screwed over as they were charging me 40cents/minute... and... they've been doing this since day one! despite my calls to bell about my account they hadn't changed anything...
so i phone them up - they're experiencing a higher volume of calls than normal (when are they experiencing normal volume?). then i talk to this guy - richard, who says 'is it your husband's account?'
yeah... so i'm like seething but think, well, the guy's heard three words out of my mouth so far so perhaps he'll clue in... so i say 'no... it's my account' to which he says, under his breath, 'there's only a man's name on this account'.
um, hello? perhaps richard, who barely managed to spit out three words in a row in thick french accent (which does mean he's not indian at least...).
once i told him my name he didn't apologize or anything - didn't change his tone at all and right away acknowledged that my account had been set up wrong (for starters), shouldn't have been made out to canadian tire (you think?) and that, yes, i shouldn't have been charged for the long distance charges. so, he changes the last 90 days of my account (a policy - they can't do more) and tells me that i must change my plan. this might be a good thing though... christine is looking at getting a cell and we could get a family plan (of course we had thought of ditching bell altogether...).
so richard is emailing me some potential alternative plans. he did look up queen's corporate plans but got confused cause there were two (and, coincidentally, if you sign up for a multi-year plan and change jobs, or they ask you who you work for and it's not the one on the contract, you have to change your plan... um... i'll have to look into the contract to see how that works...).
btw - a quick peek at the bell plans leaves a bitter aftertaste in my mouth...
posted by Ottawan Dave | 11:00 a.m.
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